The Patient Care Technician in Training is responsible for the overall coordination and processing of patient medication orders, to include order intake within regulatory boundaries, customer service coordination, and pharmacy technician duties as defined by policy and regulation and while under the supervision of a pharmacist.
• Assist the Pharmacist in reviewing, processing, preparing, filling, labeling and dispensing of medications, supplies, and the provision of pharmaceutical care.
• Verify information on prescriptions received prior to processing (correct prescriber, name of patient, patient information, medication, dose, quantity, number of refills).
• Perform order entry of new and refill prescription orders
• Complete prior authorizations to ensure medication orders will be covered by insurance plans.
• Attend to customer’s needs and requests regarding their prescription while securing HIPAA information
• Answer questions and requests, responding to and referring inquiries to the Pharmacist when necessary.
• Provide high quality customer service to patients and doctors while protecting patient confidentiality.
• Communicate as necessary with patients to determine general health status, medication compliance, medication and supply inventory, and overall coordination of care and service (custom assessment in software system) as applicable.
• Prepare and maintain patient profile, medication administration records, and other documents as needed with notation for pharmacist’s review.
• Select medications from stock for preparation and presentation to pharmacist.
• Place pharmaceutical products in appropriate containers and affix labels to container.
• Prepare supportive prescription paperwork for home delivery.
• Account for delivery receipts for all delivered prescriptions.
• Answer telephone for patient refill request and related pharmacy business.
• File prescriptions according to their schedule class.
• Order and receive pharmaceutical products and verify against invoice.
• Follow HIPAA and PSEUDOEPHEDRINE law guidelines and any other local or federal laws.
• Maintain all records including prescription logs and related files.
• Maintaining Pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt.
• Perform expiration date review of all medications on a scheduled basis and prepare outdated medication for destruction according to procedure.
• Prepare and submit claims for account to ensure timely reimbursement and resubmit rejections as needed.
• Resolve account discrepancies and identify delinquent accounts by working aging timely
• Post payments to ensure accurate payment status and accurate account activity.
• Evaluate all completed prescriptions/authorizations to ensure that the appropriate information has been obtained to allow for reimbursement as well as compliance with applicable standards and regulations.
• Perform follow up on all outstanding prescriptions/authorizations and generate renewal prescriptions to follow up to obtain refill authorization in a timely manner.
• Pursue customer for payment obligation should insurance default as permitted by law or contractual relationships.
• Perform problem solving on Refill Too Soon orders.
• Make outbound calls to inform prospective healthcare providers about KnippeRx and to obtain new business.
• Perform Quality Assurance checks on automated technology specific to pharmacy and shipping requirements
• Perform all other duties as assigned.
REQUIRED EDUCATION AND EXPERIENCE:
• High School diploma or equivalent
• Indiana requires a licensed pharmacy technician to be over the age of 18.
• Two (2) years of experience providing customer service to internal and external customers, including meeting quality standards for services – preferably in a call center environment
• Commitment to complete the ‘technician in training’ requirements approved by the Indiana Board of Pharmacy within one year of hire date
• Knowledge of medical terminology (including sig codes and Roman numerals), brand and generic names of medications, and general pharmacy terminology
• Computer literacy to include operating systems, Microsoft Office Suite, presentation software, communication and collaboration tools, and Adobe PDF or comparable
• Ability to read, write, speak, and understand the English language
PREFERRED EDUCATION AND EXPERIENCE:
• One (1) year of previous specialty pharmacy technician experience with exposure to all functional areas (order entry, medical records, filling, inventory, returns, etc.)
• Completion of a pharmacy technician training program approved by the Indiana Board of Pharmacy
• Inventory or logistics control experience
• Customer service evaluation and satisfaction experience
• Knowledge of insurance procedures
KNOWLEDGE, SKILLS & ABILITIES:
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent customer service skills
• Excellent problem-solving skills
• Excellent organization skills and detail oriented
• Excellent typing / keyboarding skills
• Ability to learn from a variety of techniques
• Ability to accept ambiguity at times and apply decision making skills to determine course of action
• Ability to follow established process flows
• Ability to perform accurately and efficiently when inputting information into computer software
• Ability to effectively multi-task
• Strong computer skills including Microsoft Office products
• Basic math skills
• Strong understanding and practice of data entry, medical records, and dispensing systems and equipment
• Ability to possess and obtain knowledge of medication names – generic and trade
• Ability to recognize subtle differences in names and numbers
• Ability to work effectively in highly stressful situations, exhibiting flexibility in changing situations
• Location of job activities 100% inside
• Noise and / or vibrations exposure
• Reaching (overhead), handling, and feeling
• Stand and sit for prolonged periods of time
• Lift, carry, and move up to 50 pounds
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.