The Team Lead, Pharmacy, would have the responsibility to monitor team activity and effectiveness, manage queues in the Call Center Software as unexpected increases/decreases in volumes dictate, update FAQs as required, handle escalations, expedite tickets issued by the teams and assist in the setup of new campaigns in the Call Center Software and SalesForce.com.
KEY AREAS OF RESPONSIBILITY:
The above duties are meant to be representative of the position and not all-inclusive.
REQUIRED EDUCATION AND EXPERIENCE:
KNOWLEDGE, SKILLS & ABILITIES:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.