Account Manager - Client Services

Job Locations US-NJ-Somerset
ID
2021-2732
# of Openings
1
Category
Customer Service/Support

Overview

Founded in 1986, J. Knipper and Company, Inc. and its affiliates, KnippeRx and Eagle Pharmacy, are dedicated to providing services exclusively for the pharmaceutical and life sciences industries. We are in an exciting accelerated growth phase fueled by our three integrated business units; Third-Party Logistics (3PL), Custom Pharmacy Solutions (CPS), and Marketing Support and Samples Management (MSSM).  Our company’s focus and mission are based on building partnerships and collaborating with our clients to create solutions that are strategically designed, faithfully executed and driven by market insight and data to ensure maximum return on our clients’ investment, ultimately improving people’s lives. The Knipper Vision: Create the shortest path between patient and therapy.

 

Join the growing Knipper family today!


 

The Client Services Account Manager serves as the primary interface to assigned clients and is responsible for the overall management of client relationships, satisfaction, and retention.

Responsibilities

  • Responsible for supervising all client specific Client Services activities for assigned accounts
  • Serve as the lead and primary client contact for new business implementations
  • Provide on-going consultation on all aspects of program strategy and program methodology
  • Accurately manage client billing, revenue, forecasting, annual budget and contract renewals
  • Provide regular reports to clients on budget, delivery timelines, program evaluation, recommendations and strategic plans
  • Provide client feedback to company subject matter experts and client service teams for development and process improvement
  • Define and develop project and program requirements with client and internal teams
  • Build strong and productive relationships with other departments and functions to ensure the best work product and efficiency
  • Manage escalations with the team, involving ADs and Directors on issues requiring senior management involvement
  • Work with internal teams to develop client-specific work-plans, monitor program delivery to ensure contract requirements and client expectations are met or surpassed
  • Lead the account team to develop and execute quarterly account reviews and client QBRs
  • Carry out management responsibilities in accordance with the company’s policies and applicable laws

Qualifications

  • Bachelor’s degree (BA/BS) or Associate's Degree with applicable experience preferred
  • Five years’ management experience.
  • Experience within the pharma industry and client management or customer service is highly desirable
  • Ability to build strong, productive relationships with clients and internal teams
  • Superior interpersonal, presentation, and communication skills
  • Ability to collaborate with clients to achieve marketing and business goals
  • Must be able to work independently, accepting accountability for achieving defined goals and objectives
  • Must demonstrate effective leadership skills and the ability to manage and resolve complex and sensitive issues
  • Proven ability to multitask and manage projects to successful completion
  • Proficient in MS Office Programs (Word, Excel, Outlook and PowerPoint)

 

 J. Knipper and Company is an Equal Opportunity Employer

 

client needs, sample management, marketing support, client program manager, pharmaceutical, brand, product manager, client services

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