Analyst, Client Services

Job Locations US-NJ-Lyndhurst | US-NJ-Somerset
# of Openings
Customer Service/Support



Works under direct supervision of the Program Manager and/or Account Manager and is responsible for daily operations of assigned client programs. The Client Services Analyst operates primarily at the tactical level, but is required to be able to work independently, in order to effectively support the Client Services Account Manager on a day-to-day basis. The Client Services Analyst should be a self-starter and have the ability to take on some Account Manager responsibilities at the request of the Account Manager or Program Manager.




Program Management Responsibilities

• Maintain priority lists required to coordinate work flow with the Account Manager and Analyst
• Make inventory assessments through the use of inventory tools and communicate results as required
• Provide internal and external clients with email, fax, and phone support
• Review reports generated at the coordinator level prior to submission to the Account Manager for client delivery
• Set up job folders, filing, and records storage procedures
• Completes other program management tasks as identified by the Program Manager or Account Manager
• Must be familiar with the tasks of the Analyst with the additional responsibilities noted above


Account Management Responsibilities

• Execute needed deliverables in a timely, efficient, and cost effective manner providing the highest level of customer service
• Serve as back up along with direct client communication for the Account Manager
• Alert Program Manager regarding job status and/or issues outside of contractual requirements and company standards
• Begin to build relationships with clients on assigned areas of program set up or maintenance


Resource Management Responsibilities
• Maintain ReSource Hours and accurately capture billable, non-billable, and overtime hours


The above duties are meant to be representative of the position and not all-inclusive.




Education/Training: An Associate degree preferred and/or equivalent work experience.

Business Experience: Minimum two years’ work experience Experience within the pharmaceutical industry is highly desirable.



Effective written and verbal communication skills
Customer Service Skills
Detail Oriented
Microsoft Office Skills with a strong working knowledge of Excel, and Word



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