Analyst, Client Services

Job Locations US-NJ-Lyndhurst | US-NJ-Somerset
ID
2021-2741
# of Openings
1
Category
Customer Service/Support

Overview

POSITION SUMMARY:

Works under direct supervision of the Program Manager and/or Account Manager and is responsible for daily operations of assigned client programs. The Client Services Analyst operates primarily at the tactical level, but is required to be able to work independently, in order to effectively support the Client Services Account Manager on a day-to-day basis. The Client Services Analyst should be a self-starter and have the ability to take on some Account Manager responsibilities at the request of the Account Manager or Program Manager.

Responsibilities

KEY RESPONSIBILITIES:

 

Program Management Responsibilities

• Maintain priority lists required to coordinate work flow with the Account Manager and Analyst
• Make inventory assessments through the use of inventory tools and communicate results as required
• Provide internal and external clients with email, fax, and phone support
• Review reports generated at the coordinator level prior to submission to the Account Manager for client delivery
• Set up job folders, filing, and records storage procedures
• Completes other program management tasks as identified by the Program Manager or Account Manager
• Must be familiar with the tasks of the Analyst with the additional responsibilities noted above

 

Account Management Responsibilities

• Execute needed deliverables in a timely, efficient, and cost effective manner providing the highest level of customer service
• Serve as back up along with direct client communication for the Account Manager
• Alert Program Manager regarding job status and/or issues outside of contractual requirements and company standards
• Begin to build relationships with clients on assigned areas of program set up or maintenance

 

Resource Management Responsibilities
• Maintain ReSource Hours and accurately capture billable, non-billable, and overtime hours

 

The above duties are meant to be representative of the position and not all-inclusive.

Qualifications

MINIMUM JOB REQUIREMENTS:

 

Education/Training: An Associate degree preferred and/or equivalent work experience.

Business Experience: Minimum two years’ work experience Experience within the pharmaceutical industry is highly desirable.

 

KNOWLEDGE, SKILLS & ABILITIES:

Effective written and verbal communication skills
Customer Service Skills
Detail Oriented
Microsoft Office Skills with a strong working knowledge of Excel, and Word

 

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