Client Services Analyst

Job Locations US-NJ-Somerset | US-NJ-Lyndhurst
ID
2021-2779
# of Openings
1
Category
Administrative/Clerical

Overview

Founded in 1986, J. Knipper and Company, Inc. and its affiliates, KnippeRx and Eagle Pharmacy, are dedicated to providing services exclusively for the pharmaceutical and life sciences industries. We are in an exciting accelerated growth phase fueled by our three integrated business units; Third-Party Logistics (3PL), Custom Pharmacy Solutions (CPS), and Marketing Support and Samples Management (MSSM).  Our company’s focus and mission are based on building partnerships and collaborating with our clients to create solutions that are strategically designed, faithfully executed and driven by market insight and data to ensure maximum return on our clients’ investment, ultimately improving people’s lives. The Knipper Vision: Create the shortest path between patient and therapy.

 

Join the growing Knipper family today!


 

The Client Services Analyst works under direct supervision of the Account Manager and/or Program Manager and is responsible for day-to-day operations of assigned client programs at that tactical level.  

Responsibilities

  • Generate work orders and reports
  • Assist in inventory reconciliation
  • Preparation of client reports
  • Process special client requests
  • Provide internal clients with email, fax, and phone support
  • Prepare samples for client approval
  • Monitor inventory levels and back order situations
  • Set up job folders, filing and records storage procedures
  • Complete other program management tasks as identified by the Program Manager or Account Manager
  • Execute needed deliverables in a timely, efficient, and cost effective manner providing the highest level of customer service
  • Maintain ReSource Hours and accurately capture billable, non-billable, and overtime hours

Qualifications

  • Associates degree preferred
  • 1-2 years work experience in an office environment
  • Experience within the pharmaceutical industry prefered
  • Strong verbal and written communication skills
  • Strong working knowledge of Microsoft Office, especially Excel and Word
  • Detail oriented with high level of customer service skills

J. Knipper and Company is an Equal Opportunity Employer

 

client service coordinator, client needs, sample management, marketing support coordinator, client program manager, pharmaceutical, brand, product

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