Supervisor, Pharmacy Fulfillment Operations

Job Locations US-IN-Charlestown




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Join the KnipperHEALTH Team!

Founded in 1986, J. Knipper and Company, Inc. and its affiliates, KnippeRx and Eagle Pharmacy, are dedicated to providing services exclusively for the pharmaceutical and life sciences industries. We are in an exciting accelerated growth phase fueled by our three integrated business units; Third-Party Logistics (3PL), Custom Pharmacy Solutions (CPS), and Marketing Support and Samples Management (MSSM).  Our company’s focus and mission are based on building partnerships and collaborating with our clients to create solutions that are strategically designed, faithfully executed and driven by market insight and data to ensure maximum return on our clients’ investment, ultimately improving people’s lives. 


The Knipper Vision: Create the shortest path between patient and therapy.

Position Summary:

Assists the Fulfillment manager in the effective management of all pharmacy fulfillment operations, from order planning to shipping, and leadership of all personnel in supporting roles.  Duties include the oversight of all kitting, shipments, and pick pack operations, including cold chain and DEA orders. Requires ability to forecast and prioritize daily workload and personnel, and to strategize with the pharmacy leadership team when necessary to ensure all client service level agreements are met. The Operations Supervisor has a quality mindset to ensure order accuracy and adherence to cGMP’s and company SOP’s, as well as Indiana Board of Pharmacy laws and regulations.  Logistics experience is necessary for inventory profiling in carton flow area, and ability to interpret performance metrics to meet company goals and to drive improvements.  The Supervisor must have demonstrated ability to effectively manage a team of fulfillment technicians and show or have previously demonstrated employee development and team building skills.




  • Helps oversee day-to-day activities for all fulfillment operations in a mail order pharmacy environment.
  • Oversees order scheduling activities to optimize throughput and meet service level agreements.
  • Ensures all picking operations meet daily inventory reconciliation requirements prior to shipping.
  • Coordinates all cycle counts with appropriate pharmacy personnel.
  • Assists the Manager in overseeing fulfillment operations in the fulfillment cage and ensure compliance with security protocols and zero inventory loss.
  • Works closely with Quality Assurance to understand cGMPs and best practices, and how they translate to fulfillment activities, as well as improving and investigating fulfillment quality events.
  • Investigates shipping complaints, effectively document events and liaises with the pharmacy call center management as a feedback loop.
  • Interact with the Pharmacist in Charge and Pharmacy Account Managers and ensure timely communication regarding projects.
  • Maintain physical security protocols at all times.
  • Daily interaction with Warehouse Management System, Pharmacy Management System, and Microsoft Office.
  • Maintain on-going, timely, and professional communication with supporting personnel in the facility
  • Ensure all direct reports have clearly defined roles and responsibilities and monitor performance.
  • Mentor employees to ensure knowledge transfer and professional growth.
  • Coach employees for performance improvement.
  • Responsible for reviewing operational metrics to evaluate the effectiveness of daily operations, and to implement subsequent logistical improvements.
  • Identifies areas for improvements, innovates and initiates change to department processes and procedures.
  • Maintain a safe working environment for all associates.
  • Models leadership by example; demonstrating CHART (Caring, Honesty, Accountability, Respect & Trust) principles in interactions with Knipper personnel, vendors and customers.


The above duties are meant to be representative of the position and not all-inclusive.



  • Bachelor’s Degree in business, and/or experience in assisting fulfillment operations, preferably in a cGMP, high-volume mail order pharmacy, or 3PL environment
  • Eight (8) years pharmacy/warehouse experience with three to five years of experience in fulfillment environment.
  • Ability to read, write, speak and understand the English language
  • CPhT certification, or existing Indiana Board of Pharmacy technician license, or the ability to finish a company sponsored tech-in-training program within one (1) year of employement



  • Previous experience in applicable mail order pharmacy practice area
  • Previous HIPAA, Fraud Waste and Abuse and Confidentiality training
  • Understanding or knowledge of medication claims processing systems and/or medical information systems



  • Excellent leadership and management skills
  • Excellent written and verbal communication skills
  • Excellent analytical, problem solving and decision making skills
  • Strong computer skills including Microsoft Office products
  • Ability to accept changing work flows and unexpected demands requiring flexibility
  • Ability to work under pressure and appropriately prioritize responsibilities
  • Ability to work independently with minimal supervision
  • Ability to develop collaborative working relationships



  • Location of job activities 100% inside
  • Noise and/or vibrations exposure
  • Reaching (overhead), handling, and feeling
  • Stand and sit for prolonged periods of time
  • Lift, carry, and move up to 50 pounds


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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