Manager, Pharmacy Fulfillment Operations

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POSITION SUMMARY:

Responsible for the effective management of all pharmacy fulfillment operations, from order planning to shipping, and leadership of all personnel in supporting roles.  Duties include the oversight of all kitting, shipments, and pick pack operations, including cold chain and DEA orders. Requires ability to forecast and prioritize daily workload and personnel, and to strategize with the management team when necessary to ensure all client service level agreements are met. The Operations Manager has a quality mindset to ensure order accuracy and adherence to cGMP’s and company SOP’s, as well as Indiana Board of Pharmacy laws and regulations.  Logistics experience is necessary for inventory profiling in carton flow area, and ability to interpret performance metrics to meet company goals and to drive improvements.  

KEY AREAS OF RESPONSIBILITY:

• Oversee day-to-day activities for all fulfillment operations in a mail order pharmacy environment.
• Oversee order scheduling activities to optimize throughput and meet service level agreements.
• Ensure all picking operations meet daily inventory reconciliation requirements prior to shipping.
• Coordinate all cycle counts with appropriate pharmacy personnel.
• Oversee fulfillment operations in the fulfillment cage and ensure compliance with security protocols and zero inventory loss.
• Work closely with Quality Assurance to understand cGMPs and best practices, and how they translate to fulfillment activities, as well as improving and investigating fulfillment quality events.
• Investigate shipping complaints and effectively document events with appropriate corrective and preventive action plans.
• Interact with the Pharmacist in Charge and Pharmacy Account Managers and ensure timely communication regarding projects.
• Maintain physical security protocols at all times.
• Daily interaction with Warehouse Management System, Pharmacy Management System, and Microsoft Office.
• Maintain on-going, timely, and professional communication with supporting personnel in the facility
• Ensure all direct reports have clearly defined roles and responsibilities and monitor performance.
• Mentor employees to ensure knowledge transfer and professional growth.
• Coach employees for performance improvement.
• Responsible for reviewing operational metrics to evaluate the effectiveness of daily operations, and to implement subsequent logistical improvements.
• Identifies areas for improvements, innovates and initiates change to department processes and procedures.
• Maintain a safe working environment for all associates.
• Models leadership by example; demonstrating CHART (Caring, Honesty, Accountability, Respect & Trust) principles in interactions with Knipper personnel, vendors and customers.

The above duties are meant to be representative of the position and not all-inclusive.

MANAGEMENT RESPONSIBILITIES:

• Will carry out management responsibilities in accordance with the company’s policies and applicable laws.
• Responsibilities include: interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; motivating, developing and disciplining employees; addressing complaints and resolving conflicts.
• Responsible for communicating company vision and objectives in order to drive desired changes.

POSITION RESPONSIBILITIES:

• Will carry out management responsibilities in accordance with the company’s policies and applicable laws.
• Responsibilities include: interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; motivating, developing and disciplining employees; addressing complaints and resolving conflicts.
• Responsible for communicating company vision and objectives in order to drive desired changes.

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor’s Degree in business, and/or experience managing fulfillment operations, preferably in a cGMP, high-volume mail order pharmacy, or 3PL environment
• Eight (8) years fulfillment/warehouse experience with three to five years of experience in fulfillment environment.

• Ability to read, write, speak and understand the English language

PREFERRED EDUCATION AND EXPERIENCE:

• Board Certification by the Board of Pharmaceutical Specialties (BPS)
• Previous experience in applicable Specialty pharmacy practice area
• Previous HIPAA, Fraud Waste and Abuse and Confidentiality training

• Understanding or knowledge of medication claims processing systems and/or medical information systems

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent leadership and management skills
• Excellent written and verbal communication skills
• Excellent analytical, problem solving and decision making skills
• Strong computer skills including Microsoft Office products
• Ability to accept changing work flows and unexpected demands requiring flexibility
• Ability to work under pressure and appropriately prioritize responsibilities
• Ability to work independently with minimal supervision
• Ability to develop collaborative working relationships

PHYSICAL REQUIREMENTS:

• Location of job activities 100% inside
• Noise and/or vibrations exposure
• Reaching (overhead), handling, and feeling
• Stand and sit for prolonged periods of time
• Lift, carry, and move up to 50 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.