Technical Support Specialist I

• Responsible for converting and installing new hardware and software.
• Make recommendations for improvements in computer systems.
• Install and configure, individually or in combination, each component of computer system such as central processing unit, memory, motherboard and other peripherals.
• Troubleshoot all hardware (computers, printers, etc.) and software for anomalies.
• Assist users to resolve computer related problems such as inoperative hardware or software.
• Train workers in use of new software and hardware.
• Keep current thorough technical journals or manuals, attends vendor seminars on new computer hardware and software.
• Maintain computer hardware and software inventories and coordinates asset management tracking with finance.
• Coordinate cable installations, new hubs/switches and new computers for additional workstations.
• Manage assigned Help Desk tickets to meet service levels.
• Assist with phone system support.
• Assist with support of VPN users in company wide network. Setup and configuration of VPN on laptops and user accounts.

• High School diploma and/or technical degree/certification
• Minimum of four (4) years of work experience in an IT related position
• Excellent verbal and written communication skills
• Excellent problem-solving and customer service skills
• Ability to balance multiple priorities to meet expected response deadlines
• Ability to work independently and as a member of a team
• Demonstrated experience and strong knowledge of computer systems (desktops/laptops), printers, mobile devices and other technical products
• Demonstrated experience and strong knowledge of Anti-Virus solutions, Exchange, Lan Environment, and Active Directory
• Demonstrated experience and strong knowledge of Windows 10 and Microsoft Office 365
• Occasionally lift, carry, and move up to 35 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knipper is an equal opportunity employer.