Senior Supply Chain Specialist, Customer Operations

Job Locations US-IN-Jeffersonville
ID
2024-4601
Category
Customer Service/Support

Overview

 

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The Senior Supply Chain Specialist will be a dedicated point of contact for new programs, supporting a variety of project initiatives in conjunction with the Customer Operations, Contract Operations and Client Services team.  Responsibilities include interaction with the client contacts and logistics teams; trouble-shooting program or client issues; answering report requests; and coordinating with internal departments to fulfill any day-to-day client needs or requests.  This is a critical support position in the Customer Operations team, requiring an eye for detail as well as excellent communication, documentation management and critical thinking skills.  

 

Responsibilities

 

  • Participates as a key member of Customer Operations in leading the fulfillment of client requests.
  • Works and leads discussions with internal teams in day-to-day duties of program obligations such as running reports, investigating problems, interacting with other departments, and flagging issues for follow-up.
  • Ability to prioritize needs and assess feasibility of requests from the client.
  • Help foster effective and trusting relationships with internal stakeholders.
  • Responds in a timely, professional, courteous manner with accurate answers to problems and inquiries from internal and external sources.
  • Maintains document retention and record keeping.
  • Leads solutioning of all issues for client with internal teams
  • Ability to be liaison between client and internal teams
  • Proactively addresses, researches, and resolves issues faced by internal teams.
  • Escalates high priority or reoccurring issues to the appropriate parties to ensure resolution.
  • Requires knowledge and use of multiple software systems.
  • Attends regular meetings with other operational teams to receive instruction, share creative ideas and provide relevant updates
  • Maintains regular, courteous interdepartmental relations and communication
  • Ability to manage inventory with inbound international movement

 

The above duties are meant to be representative of the position and not all-inclusive.

Qualifications

MINIMUM JOB REQUIREMENTS:

  • Bachelor's Degree or equivalent combination of education and experience
  • Prior experience in customer/client facing role
  • Ability to read, write, speak, and understand the English language.
  • Working knowledge of Microsoft Office Suite including Word, Excel, and Outlook

 PREFERRED EDUCATION AND EXPERIENCE:

  • Specialty pharmacy or PBM experience
  • International shipment understanding
  • Knowledge of supply chain management and/or Distribution Center operations

 KNOWLEDGE, SKILLS & ABILITIES:

  • Adaptable to regularly changing priorities and deadlines
  • Excellent at time management
  • Organized by nature
  • Attentive to details
  • Able to prioritize multiple tasks
  • Urgent in the completion of tasks
  • Successful in clear, concise verbal and written business communication
  • Effective in building rapport across departments and along chain of command
  • Prepared to self-motivate and work independently
  • Advanced in critical thinking
  • Creative in finding solutions
  • Working knowledge of MS Office, especially Outlook, Word, Excel and PowerPoint

 PHYSICAL DEMANDS:

  • Limited travel may be required
  • Location of job activities 100% inside
  • Extensive manual dexterity (keyboarding, mouse, phone)
  • Use of phone for communication
  • Sit for prolonged periods of time
  • Occasionally lift, carry, and move up to 25 pounds

PHYSICAL DEMANDS:

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

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