Supply Chain Specialist, Customer Operations

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The Supply Chain Specialist will be a dedicated point of contact for an existing program, supporting a variety of project initiatives in conjunction with the Customer Operations and Client Services team.  Responsibilities include interaction with the client contacts and logistics teams; trouble-shooting program or client issues; answering report requests; and coordinating with internal departments to fulfill any day-to-day client needs or requests.  This is a critical support position in the Customer Operations team, requiring an eye for detail as well as excellent communication, documentation management and critical thinking skills.  

• Participates as a key member of Customer Operations in leading the fulfillment of client requests.
• Works closely with the Account Management team in day-to-day duties of program obligations such as running reports, investigating problems, interacting with other departments, and flagging issues for follow-up.
• Ability to prioritize needs and assess feasibility of requests from the client.
• Help foster effective and trusting relationships with internal stakeholders.
• Responds in a timely, professional, courteous manner with accurate answers to problems and inquiries from internal and external sources.
• Maintains document retention and record keeping.
• Proactively addresses, researches, and resolves issues faced by internal teams.
• Escalates high priority or reoccurring issues to the appropriate parties to ensure resolution.
• Requires knowledge and use of multiple software systems
• Attends regular meetings with other operational teams to receive instruction, share creative ideas and provide relevant updates
• Maintains regular, courteous interdepartmental relations and communication

The above duties are meant to be representative of the position and not all-inclusive.

MINIMUM JOB REQUIREMENTS:

• Bachelor's Degree or equivalent combination of education and experience
• Prior experience in customer/client facing role
• Ability to read, write, speak, and understand the English language.

• Working knowledge of Microsoft Office Suite including Word, Excel, and Outlook

PREFERRED EDUCATION AND EXPERIENCE:

• Specialty pharmacy or PBM experience
• Knowledge of supply chain management and/or Distribution Center operations

KNOWLEDGE, SKILLS & ABILITIES:

• Adaptable to regularly changing priorities and deadlines
• Excellent at time management
• Organized by nature
• Attentive to details
• Able to prioritize multiple tasks
• Urgent in the completion of tasks
• Successful in clear, concise verbal and written business communication
• Effective in building rapport across departments and along chain of command
• Prepared to self-motivate and work independently
• Advanced in critical thinking
• Creative in finding solutions
• Working knowledge of MS Office, especially Outlook, Word, Excel and PowerPoint

PHYSICAL DEMANDS:

• Limited travel may be required
• Location of job activities 100% inside
• Extensive manual dexterity (keyboarding, mouse, phone)
• Use of phone for communication
• Sit for prolonged periods of time
• Occasionally lift, carry, and move up to 25 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.