Technical Analyst, Operations

YOUR PASSION, ACTIONS & FOCUS is our Strength

Become one of our Contributors

Join the KnipperHEALTH Team!

The Technical Analyst, Operations role is responsible for maintaining and enhancing configurations and processes within enterprise systems (WMS/OMS). Strong systems, troubleshooting, analytical and data entry skills are necessary.

Full Time Onsite Contract role; the following shifts are available:

Hours available to work are: 11:30am-8:00pm ET Monday-Friday

• Create and Maintain inventory items in multiple OMS systems and ensure accurate interface to and from Manhattan SCALE
• Develop, maintain, and enhance SCALE configurations for new and existing clients and projects.
• Configure documents and document routing for new projects
• Troubleshoot order processing issues within WMS – apply corrective and preventive actions as warranted.
• Take lead in supporting testing by IT and Validation Departments.
• Liaison with SCALE Issues team as well as vendor for WMS support and troubleshooting
• Develop and maintain scheduled jobs for alerts and reporting to Inventory, Operations and Professional Services teams.
• Analyze inventory reports and look for ways to improve data and limit redundancy across multiple enterprise systems.
• Review replenishment and allocation criteria with an eye toward continuous improvement.
• Monitor for interface failures and anomalies and alert IT as warranted.
• Liaison with IT and PMO, submit PMO tickets as needed for improvements and bug fixes.
• Support Inventory and Operations in researching transaction and process histories in response to IR and CAPA incidents
• Train Inventory and operations staff as appropriate
• Other duties as assigned within Inventory and Operations.

The above duties are meant to be representative of the position and not all-inclusive.

MINIMUM JOB REQUIREMENTS:

Education/Training: Bachelor’s Degree or equivalent work experience in Data Management

Business Experience: Two years of experience in data management, preferably in a Distribution environment. Experience with WMS configuration.

KNOWLEDGE, SKILLS & ABILITIES:

• Proficiency in Microsoft Excel
• Proficiency with SCALE configurations
• Excellent written and verbal communication skills
• Experience with serialization is a plus
• Excellent written and oral communication skills.
• Ability to effectively prioritize and execute tasks in an environment with deadlines.
• Ability to self-manage and work in an ambiguous environment
• Health-care, pharmaceutical or life science industry experience a plus.
• Ability to research information within various INTERNET sources and utilize sound judgment.
• Experience with SQL, ETL tools, visualization and reporting software, and database applications.

PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.