YOUR PASSION, ACTIONS & FOCUS is our Strength
Become one of our Contributors
Join the KnipperHEALTH Team!
The Customer Service Specialist is responsible for providing an authentic, world class “White Glove” customer experience to our client’s customers through a variety of channels via phone, email, text (SMS), and chat with the phone as the primary focus and channel. The role is to handle all aspects of customer service with empathy, creativity, a problem-solving mindset, finding resolutions, and taking ownership of customer interactions using a variety of systems, tools, and resources.
Program types include, but or not limited to, support of Hospital Inpatient Free Trial Programs. The Free Trial Program provides an on-line web service channel for pharmacists to enroll, order and receive Program Product as per the client business rules. Customer Service Specialist receives or make calls to pharmacists (RPh) needing assistance with registration, log on, validation information and ordering free trial units, for both desktop and mobile platforms.
Must be able to work the hours of 8:30-5:00pm ET Monday-Friday
Ideal Candidate should reside in the following states: NJ, NY, PA, IN, KY, NC, SC or FL
Fully Remote opportunity
The above duties are meant to be representative of the position and not all-inclusive.
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