Customer Operations Specialist

Founded in 1986, J. Knipper and Company, Inc. and its affiliates, KnippeRx and Eagle Pharmacy, are dedicated to providing services exclusively for the pharmaceutical and life sciences industries. We are in an exciting accelerated growth phase fueled by our three integrated business units; Third-Party Logistics (3PL), Custom Pharmacy Solutions (CPS), and Marketing Support and Samples Management (MSSM).  Our company’s focus and mission are based on building partnerships and collaborating with our clients to create solutions that are strategically designed, faithfully executed and driven by market insight and data to ensure maximum return on our clients’ investment, ultimately improving people’s lives. The Knipper Vision: Create the shortest path between patient and therapy.

Join the growing Knipper family today!

As a Customer Operations Specialist, you will be responsible for successfully managing orders through both telephony and electronic ordering. This will include following communication scripts, handling various topics and acting as a liaison between our company and its customers. In addition, you will be responsible for verifying and reconciling financial information, which includes order to cash.

• customer relationships with sound knowledge of order processing and conflict resolution
• Works in a team-structured environment to provide support to other members of the Customer Operations team
• Answers and resolves customer inquiries within committed time frame
• Team-structured environment to provide support to other members of the Customer Operations team
• Promotes compliance and embraces continuous quality improvement
• Maintains current contact documentation within CRM related to customer accounts
• Maintain records of routine accounting transactions, ensuring internal processes are properly documented, compliant and controlled
• Validates contract pricing, units of measure, credit limits and licensure within applicable systems and updates as appropriate
• Accurately manages invoicing and finance management for the customer

The above duties are meant to be representative of the position and not all-inclusive.

• MINIMUM JOB REQUIREMENTS:

   

  • High School diploma or equivalent
  • Two years of previous billing and invoicing experience
  • Two years of experience providing customer service to internal and external parties
  • Working knowledge of Microsoft Office Suite including Word, Excel, and Outlook

   

  KNOWLEDGE, SKILLS & ABILITIES:

  • Previous billing and invoicing experience
  • Demonstrates strong data and information analysis
  • Strong experience providing customer service to internal and external parties
  • Knowledge of CRM and cloud-based software
  • Strong time management, organizational skills, initiative, professional demeanor and positive attitude
  • Ability to communicate effectively both orally and in writing
  • Ability to promote a positive team environment

   

   

  PHYSICAL DEMANDS:

  • Location of job activities 100% inside
  • Extensive manual dexterity (keyboarding, mouse, phone)
  • Use of phone for communication
  • Sit for prolonged periods of time
  • Occasionally stoop, kneel, and crouch
  • Occasionally lift, carry, and move up to 25 pounds

   

  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.