Director, Business Performance

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Knipper Health’s Custom Pharmacy Solutions is seeking a dynamic, highly analytical, and execution-focused Director, Business Performance to support the Executive Leadership Team in advancing the company’s strategic priorities, performance goals, and transformation initiatives. This high-visibility role requires strong business judgment, advanced analytical skills, and the ability to synthesize data, align stakeholders, and manage performance rhythms across a complex healthcare business.

Working at the intersection of strategy, operations, and performance management, the Business Performance Director will play a pivotal role in driving accountability across the organizational strategic plans, which includes initiatives in labor efficiency, system integration, commercial expansion, and talent optimization.

Enterprise Performance & Strategic Plan Execution

• Monitor progress and key metrics across all pillars of the 12-month KnippeRx Strategic Plan:
• Labor Model Optimization: Track labor cost trends, incentive performance, and workforce efficiency metrics
• AI & Automation: Support implementation tracking of automation technologies across pharmacy and call center operations
• Technology Integration: Coordinate cross-functional alignment on system consolidations (e.g., CRM, dispensing platforms)
• Client Experience & Growth: Monitor client satisfaction, renewal activities, and upsell performance
• Talent & Culture: Track leadership development and hiring progress for middle management roles
• Financial Performance: Ensure operating performance aligns to budget forecasts, identify risks and opportunities

Executive Support & Cross-Functional Coordination

• Serve as a central coordination point for strategic projects owned by the Executive Team
• Develop reporting tools and lead performance reviews to ensure alignment, visibility, and accountability
• Manage executive-level action logs, project plans, and meeting follow-ups across departments

Insight Development & Communication

• Prepare briefing materials, dashboards, business cases, and board-ready presentations
• Deliver clear, data-backed recommendations to executive stakeholders
• Translate complex operational data into strategic insights that drive decision-making

Special Projects & Continuous Improvement

• Lead or contribute to special projects related to market expansion, vendor evaluations, client onboarding, or operational turnarounds
• Support scenario modeling, business case evaluations, and cost-benefit analyses for high-impact decisions
• Promote a culture of performance improvement, problem-solving, and operational discipline

The above duties are meant to be representative of the position and not all-inclusive.

MINIMUM JOB REQUIREMENTS:

Qualifications:

• Masters degree (preferably with focus in Strategy, Operations, Healthcare, or Finance) or equivalent combination of education and experience
• 5-7 years of progressive experience in business operations, healthcare consulting, corporate strategy, or executive support
• Strong grasp of enterprise metrics, cost drivers, and cross-functional operations in a healthcare services environment
• Advanced proficiency in Excel, PowerPoint, and performance dashboard tools (e.g., Power BI, Tableau)
• Excellent interpersonal skills with ability to build trust and credibility across senior stakeholders
• Demonstrated ability to manage ambiguity, drive structure, and execute with precision

Preferred Experience:

• Background in hub services, specialty pharmacy, patient services, or healthcare delivery
• Familiarity with Lean/Six Sigma, labor modeling, or commercial hub operations
• Prior exposure to M&A integration, CRM/ERP transitions, or customer success frameworks

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent critical, analytical and complex problem-solving skills
• Advanced computer skills to include Microsoft Office (Word, Excel, Visio, PowerPoint and Outlook)
• Ability to balance multiple priorities to meet expected response deadlines
• Ability to establish and maintain effective working relationships with key stakeholders and diverse work groups
• Ability to adapt quickly to changing environment
• Demonstrated leadership skills in successfully managing teams and collaborating
• Demonstrated orientation to process improvement
• Proven track record of developing collaborative working partnerships with other departments and leaders to successfully achieve goals and develop strong end-to-end business processes.
• Strong leadership and interpersonal skills as well as exemplary oral and written communication skills, including capability to effectively present and influence audiences.
• Strong financial and analytical skills – ability to manage cost, identify drivers of lower-than-expected performance, and drive performance improvements.
• Possess strong organizational and planning skills to include demonstrated project management, change management, and execution skills along with operational creativity.
• Demonstrated ability to drive change and influence individuals at all levels of the organization and to take appropriate risks.
• Computer Skills: Microsoft Outlook and Word with advanced Excel skills (Salesforce CRM preferred)

PHYSICAL DEMANDS:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to travel out of state 10%

Knipper Health is an equal opportunity employer.