Lead, Returns Administration 7:30 am - 4:00 pm shift

 Leads returns team by directing tasks and troubleshooting while responsible for generating shipping and compliance paperwork for customer returns and destroys.

SHIFT: 7:30 am - 4:00 pm

KEY RESPONSIBILITIES:

• Maintain a safe distribution/production environment.
• Ensure compliance with applicable regulations, Knipper Standard Operating Procedures, OSHA, DOT, and industry best practices.
• Receive and process client returns daily using associated databases
• Sort returns from small package carriers, and large full case returns from Reps
• Verify contents of all returns
• Complete documentation associated with returns
• Enters transactions into current WMS application (Manhattan Scale), and Order Management System
• Perform reconciliations
• Communicate to Professional Services and Sample Accountability via telephone and email
• Manage warehouse quarantine locations and ensure proper ID and maintenance of stored product
• Generate shipping and compliance paperwork for customer returns and destructions
• Tracks billable hours in tracking tool
• Receiving and Shipping activities as needed
• Pick Pack and Cycle Count activities as needed
• Operate in a safe manner in all activities
• Returns processing & put-away in Quarantine Cage
• Ensure all paperwork and databases are updated and contain neat, accurate and up-to-date information.
• Participate in all training and process improvement initiatives.
• Responsible for reporting back to the Distribution/Operations Supervisors, Production Manager(s) on any and all situations that require escalation to management.

The above duties are meant to be representative of the position and not all-inclusive.

MINIMUM JOB REQUIREMENTS:

Education/Training:   High School Diploma or GED. 

Business Experience:   One year related supervisory experience or training; or equivalent combination of education and experience.

KNOWLEDGE, SKILLS & ABILITIES:

• Basic Supervisory Skills or training (including safety and regulatory specific training or experience)
• General warehouse or distribution skills
• Use of job specific machinery and equipment
• Basic to intermediate mathematical skills (counting, adding, multiplying, percentages, calculating line rates, capacities, etc.)
• Basic to intermediate computer skills
• WMS experience required – Manhattan SCALE experience a plus
• Neat and legible handwriting
• Data entry experience with a WMS (Warehouse Management System)
• Proficient in use of Excel
• Good sense of order and tidiness