Implementation Analyst, 3PL

YOUR PASSION, ACTIONS & FOCUS is our Strength

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Join the KnipperHEALTH Team!

We are seeking a versatile and highly motivated individual to join our team in the role of Implementation Analyst, 3PL. This unique position will contribute to both project management and platform optimization efforts. The Implementation Analyst, 3PL will play a crucial role in ensuring the successful delivery of projects while also analyzing and enhancing our platform's performance. This role requires strong organizational skills, analytical thinking, and the ability to work collaboratively with cross-functional teams.

Remote opportunity for the appropriate candidate.

KEY RESPONSIBILITIES:

• Assist in the planning, execution, and monitoring of projects, ensuring they are delivered within scope, budget, and time-line.
• Assist in the planning, execution, and monitoring of platform configurations.
• Collaborate with internal and external stakeholders to gather requirements, define configuration objectives, and execute against key performance indicators (KPIs).
• Collaborate with internal and external teams to troubleshoot technical issues and implement solutions to enhance platform performance.
• Support the maintenance of project plans.
• Coordinate meetings, prepare meeting agendas, and document meeting minutes.
• Implement strategies to enhance platform functionality, user experience, and performance.
• Monitor platform usage and performance, pro-actively identifying and resolving issues to ensure optimal platform functionality.
• Prepare and present status reports and recommendations to stakeholders, providing insights on initiative progress, platform performance, and improvement opportunities.
• Assist in the development and execution of platform training programs and documentation for internal teams and end-users.
• Complete, and keep record of, platform configurations.

The above duties are meant to be representative of the position and not all-inclusive.

MINIMUM JOB REQUIREMENTS:

• Bachelor's degree in business administration, computer science, information technology, or a related field or equivalent experience required
• 1+ year experience in platform administration or end user platform experience

KNOWLEDGE, SKILLS & ABILITIES:

• Proficient in project management methodologies and tools, such as Agile or Waterfall, and project management software, is a plus.
• Lean and/or Six Sigma training is a plus.
• Pharmaceutical, health-care, or direct mail industry business knowledge is a plus.
• On certain complex projects, may have direct client contact to establish requirements and performance indicators and provide status.
• Builds effective business relationships: Interfaces with clients, internal stakeholders, and various outside vendors.
• Continually maintains internal client focus and communication.
• Ensures internal and external client deliverables are met in timely manner with high quality.
• Flexibility to adapt to changing project requirements and priorities.
• Advanced computer skills.
• Strong analytical and problem-solving skills, with the ability to interpret data sets and draw actionable insights.
• Excellent attention to detail and organizational skills, with the ability to manage multiple priorities simultaneously.
• Strong organizational skills. Support of multiple, parallel projects requiring detailed task coordination and tracking.
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders.
• Strong communication skills, both oral and written. Must possess good interpersonal skills and the ability to communicate status, risk, and opportunities in a timely and effective manner.
• Self-motivated and proactive, with the ability to work independently and take ownership of projects and tasks.
• Create and/or update management records such as action logs, project plans, meeting notes, lessons learned, risk analysis, initiative metric reporting, etc.
• Analyze, critique, and improve projects technical documents (e.g. test plans, specifications, database schemas, use cases, etc.) as required.
• Experience working in a team-oriented, collaborative environment.
• Proficiency in MS Project, MS Office, including Visio

PHYSICAL DEMANDS:

• Location of job activities 100% inside
• Noise and/or vibrations exposure
• Frequently reach (overhead), handle, and feel with hands and arms
• Stand and sit for prolonged periods of time
• Occasionally lift, carry, and move up to 20 pounds

Knipper Health is an equal opportunity employer.