CPS Project Manager

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The CPS Project Manager is the primary contact, who is instrumental in managing the successful execution and operational implementation of all KnippeRx client programs. The Project Manager leads the execution of complex new program implementations, ensuring alignment across pharmacy operations, patient support services, technology teams and client services.

The project manager is a crucial team member of the implementation excellence team. The Project Manager leads all new client service line implementations, technology enhancements, program closeouts and product removals. They ensure programs are launched in a manner that is operationally sound, cost-efficient, and aligned with both internal capacity and external client expectations. Responsibilities includes leading cross-functional teams, leading meetings, develop and maintain action plans, implementation timelines, manage risk mitigation strategies and stakeholder communications.

Full Time remote role with the ability to travel if necessary.

PMP Certification and Pharmacy Experience is preferred.

• Leads program implementations for new client engagements and service expansions, ensuring delivery on time, within budget and scope as outlined in the agreement.
• Manage program closeouts and product removals as outlined in applicable change requests.
• Coordinate, schedule and lead client & internal meetings such as handoff meetings, kickoff presentations, status, hypercare and transition meetings.
• Support maintenance of and ensure compliance with operating procedures (SOP) while leading engagements and projects for successful implementation.
• Utilize standardized templates to develop and maintain presentations, action plans, timelines, risks tracking and questions tracking, etc.
• Coordinate workstream team members and external stakeholders to ensure alignment across pharmacy, operations, IT, compliance, and client services.
• Utilize the standardized executive summary template to report implementation progress, status, risks and mitigation.
• Maintain proficiency with utilizing the project management online software to lead engagements and projects.
• Support continuous improvement of the implementation process based on lessons learned, observations, operational feedback and client surveys.
• Ensure successful client relationships and overall implementation satisfaction is maintained and measured through verbal/written communication, client surveys and feedback, while mitigating concerns for timely resolution.

The above duties are meant to be representative of the position and not all-inclusive.

MINIMUM JOB REQUIREMENTS:

• Bachelor’s degree preferred
• 5+ years of experience in healthcare, pharmacy services or process improvement roles.
• Proven track record of leading large-scale implementations in a healthcare environment.
• Strong background in process improvement methodologies.
• Exceptional project management skills with experience in cross functional program implementations.

KNOWLEDGE, SKILLS & ABILITIES

• Enthusiasm for implementation and process improvement.
• Analytical and problem-solving capabilities.
• Commitment to standardization and best practices in service delivery.
• Adaptable and resilient in a fast-paced, evolving healthcare environment.
• Collaborative team member with the ability to maintain positive and professional relationships.

PHYSICAL DEMANDS:

• Location of job activities 100% inside
• Extensive manual dexterity (keyboarding, mouse, phone)
• Use of phone for communication
• Noise and/or vibrations exposure
• Sit for prolonged periods of time
• Occasionally stoop, kneel, and crouch

Ability to travel out of state 10%

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knipper Health is an equal opportunity employer.