Analyst, Quality Data Analytics

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The Analyst, Quality Data Analytics plays a critical role in translating platform-driven insights into actionable quality improvements across pharmacy operations. This role supports audit readiness, drives accountability to operational standards, and partners with internal teams to ensure client expectations are met and exceeded. The analyst will leverage AI-enhanced analytics and natural language model outputs to monitor performance, identify trends, and prepare for regulatory and client audits.

• Analyze platform-generated insights including sentiment scoring, compliance flags, and behavioral metrics to assess Patient Support Center team performance.
• Monitor adherence to SOPs, SLAs, and client-specific business rules using real-time and historical data.
• Collaborate with Compliance teams to validate findings and escalate quality events as needed.
• Maintain audit readiness by ensuring documentation, workflows, and corrective actions are up-to-date and accessible.
• Support the Pharmacy Compliance team in preparing Audit Summary Reports and post-audit action plans.
• Participate in mock audits and readiness reviews for client and regulatory inspections.
• Present quality insights and performance trends to Operations leadership and client-facing teams.
• Facilitate discussions around root cause analysis and corrective actions for underperformance or compliance gaps.
• Track and report on resolution timelines and effectiveness of implemented changes.
• Partner with Platform Developer and Analyst teams to refine data models and scoring logic for pharmacy-specific workflows.
• Work with Client Services and Strategic Account Managers to align quality metrics with client expectations and contractual obligations.
• Participate in QBRs and client audits as a subject matter expert on pharmacy Patient Support Center quality analytics.

The above duties are meant to be representative of the position and not all-inclusive

MINIMUM JOB REQUIREMENTS:

• Bachelor’s degree in Data Science, Health-care Administration, Pharmacy or related field.
• 3–5 years of experience in pharmacy operations, quality assurance, or compliance.
• Familiarity with AI-driven analytics platforms and natural language processing tools.
• Strong understanding of pharmacy work-flows, regulatory requirements, and audit processes.
• Proficiency in Excel, Power BI, and documentation tools.

KNOWLEDGE, SKILLS & ABILITIES:

• Detail-oriented with a strong analytical mindset.
• Effective communicator with the ability to translate technical insights into business language.
• Comfortable working in a fast-paced, data-driven environment.
• Experience supporting client audits and regulatory inspections.
• Excellent verbal and written communication skills
• Excellent communication skills including but not limited to documentation, presentation, and training meeting facilitation.
• Excellent interpersonal skills
• Excellent organization skills and detail oriented
• Excellent analytical and problem-solving skills
• Excellent technical skills to include Microsoft Office (Word, Excel, Visio, PowerPoint and Outlook)
• Experience executing multi-faceted programs and meeting client deliverables.
• Experience within the pharmaceutical industry and client management or customer service is highly desirable.
• Works efficiently under pressure.

PHYSICAL DEMANDS:

• Location of job activities 100% inside, full-remote eligible
• Noise and/or vibrations exposure
• Stand and sit for prolonged periods of time
• Occasionally lift, carry, and move up to 20 pounds

TRAVEL & AVAILABILITY REQUIREMENTS:

• 0-20% travel

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.

Knipper Health is an equal opportunity employer