Pharmacy Fulfillment Technician

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Must be licensed in the State of Indiana 

POSITION SUMMARY:

The Pharmacy Fulfillment Technician is responsible for preparing, filling and distributing prescriptions according to client orders/specifications, maintaining equipment and inventory in the pharmacy and record keeping related to patient and drug information.

• Assist the Pharmacist in reviewing, processing, preparing, filling, labeling and dispensing of medications, supplies, and the provision of pharmaceutical care.
• Verify information on prescriptions received prior to processing (correct prescriber, name of patient, patient information, medication, dose, quantity, number of refills).
• Perform order entry of new and refill prescription orders.
• Answer questions and requests, responding to and referring inquiries to the Pharmacist when necessary.
• Prepare and maintain patient profile, medication administration records, and other documents as needed with notation for pharmacist’s review.
• Select medications from stock for preparation and presentation to pharmacist.
• Place pharmaceutical products in appropriate containers and affix labels to container.
• Prepare supportive prescription paperwork for home delivery.
• Account for delivery receipts for all delivered prescriptions.
• File prescriptions according to their schedule class.
• Follow HIPAA and PSEUDOEPHEDRINE law guidelines and any other local or federal laws.
• Maintain all records including prescription logs and related files.
• Perform Quality Assurance checks on automated technology specific to pharmacy and shipping requirements.
• Perform all other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

• High School diploma or equivalent
• Indiana requires a licensed pharmacy technician to be over the age of 18.
• Two (2) years of experience providing customer service to internal and external customers, including meeting quality standards for services – preferably in a call center environment.
• Commitment to complete the ‘technician in training’ requirements approved by the Indiana Board of Pharmacy within one year of hire date.
• Knowledge of medical terminology (including sig codes and Roman numerals), brand and generic names of medications, and general pharmacy terminology
• Computer literacy to include operating systems, Microsoft Office Suite, presentation software, communication and collaboration tools, and Adobe PDF or comparable.
• Ability to read, write, speak, and understand the English language.

PREFERRED EDUCATION AND EXPERIENCE:

• One (1) year of previous pharmacy technician experience with exposure to all functional areas (order entry, medical records, filling, inventory, returns, etc.) preferred, or equivalent experience.
• Completion of a pharmacy technician training program approved by the Indiana Board of Pharmacy within 1 year of starting employment, or the national PTCB examination within 1 year of starting employment (reimbursable exam expenses upon successful passing grade).
• Inventory or logistics control experience preferred.
• Patient service evaluation and satisfaction experience
• Knowledge of insurance procedures preferred.

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent customer service skills
• Excellent problem-solving skills
• Excellent organization skills and detail oriented
• Excellent typing / keyboarding skills
• Ability to learn from a variety of techniques.
• Ability to accept ambiguity at times and apply decision making skills to determine course of action.
• Ability to follow established process flows.
• Ability to perform accurately and efficiently when inputting information into computer software.

• Ability to effectively multi-task
• Strong computer skills including Microsoft Office products.
• Basic math skills
• Strong understanding and practice of data entry, medical records, and dispensing systems and equipment
• Ability to possess and obtain knowledge of medication names – generic and trade.
• Ability to recognize subtle differences in names and numbers.
• Ability to work effectively in highly stressful situations, exhibiting flexibility in changing situations.

PHYSICAL DEMANDS:

• Location of job activities 100% inside
• Noise and / or vibrations exposure
• Reaching (overhead), handling, and feeling
• Stand and sit for prolonged periods of time!
• Lift, carry, and move up to 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.